PRODUCES AND PRICING:

THERE ARE MANY CHEMICALS, ACCESSORIES AND PARTS WE DISTRIBUTE WHICH ARE NOT SHOWN ON THE WEBSITE. SHOULD YOU NEED AN ITEM OR PART YOU DON'T SEE, PLEASE CALL US AND WE WILL LET YOU KNOW IF IT IS AN ITEM WE HAVE IN STOCK OR CAN SPECIAL-ORDER FOR YOU. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS. ROUTLEY ENTERPRISES PAYMENT POLICY; WE ACCEPT CASH, CHECK, & CREDIT CARD PAYMENTS (VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER). RETURNED CHECKS WILL BE SUBJECT TO A $35.00 PROCESSING FEE.

FAX ORDERS:

ORDERS ARE ACCEPTED 24 HOURS A DAY BY FAX TO:
(714) 662-5754.

PHONE ORDERS & CUSTOMER SERVICE:

OUR CUSTOMER SERVICE REPRESENTATIVES ARE AVAILABLE
BY PHONE FROM 8:00AM - 4:30PM, MONDAY - FRIDAY (PST) + MOST SATURDAYS, 8:00AM - NOON.

AT: (800) 770-2436 or (714) 662-5756

DISCOUNT POLICY:

DISCOUNT LEVELS ARE ASSIGNED TO CUSTOMERS BASED ON VOLUME PURCHASING & CUSTOMER LOYALTY. PLEASE CALL FOR DISCOUNTS.

SHIPPING:

SHIPMENTS WILL BE SENT BY EITHER UPS OR FEDEX UNLESS ANOTHER CARRIER IS SPECIFIED. WHILE WE STRIVE TO KEEP BACKORDERS TO A MINIMUM, THEY ARE POSSIBLE. UNLESS INSTRUCTED OTHERWISE, WE WILL SHIP ALL AVAILABLE PRODUCTS IMMEDIATELY AND SHIP BACKORDERED ITEMS WHEN THEY ARE RECEIVED INTO OUR STOCK.

WARRANTIES & RETURNS:

ANY PRODUCTS SOLD WITH A FACTORY WARRANTY MAY BE RETURNED IF FOUND DEFECTIVE WITHIN THE TERMS OF THE WARRANTY SPECIFIED BY THE MANUFACTURER. PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT TO OBTAIN A RETURN AUTHORIZATION NUMBER AND INSTRUCTIONS FOR RETURNING THE ITEM(S). A 15% RE-STOCKING FEE WILL APPLY TO RETURNED GOODS.

DAMAGE IN SHIPMENT:

ALL CLAIMS FOR MATERIALS DAMAGED IN SHIPMENT MUST BE REPORTED TO THE DELIVERING CARRIER: UPS OR FEDEX DRIVERS, FREIGHT COMPANY TRUCK DRIVER, ETC. YOU CAN EITHER REFUSE SHIPMENT OR HOLD ONTO THE ORIGINAL/DAMAGED CONTAINER/GOODS TO SETTLE THE CLAIM.